Responsible Gambling at GetSlots

Why Safer Gambling Tools Matter

Pokies and casino games are entertainment, not a way to make money. GetSlots gives you tools to keep play within limits you choose, so the fun stays in your control. These tools cost nothing to use and take a few minutes to set up.

Whether you play occasionally or log in most weeks, it helps to know what's available before you deposit. This page explains each tool plainly, how self-exclusion works, and where to find independent support if gambling stops feeling like fun.

Every service on this page is free, confidential and available to anyone, regardless of where you play.

Setting limits before you start a session is far easier than trying to stop once you're a few spins in. Think of these tools the same way you'd think of a budget for a night out: decide the number in advance, and let the account settings hold you to it rather than relying on willpower alone once the reels are moving.

Safer Gambling Tools Available on Your Account

These controls sit inside your account settings. Once switched on, they apply automatically and you don't need to remember them mid-session.

If you can't find a setting, live chat is staffed 24/7 and can apply any of these on your behalf.

Self-Exclusion and How It Works

Self-exclusion closes your ability to log in and play for a period you decide. It's designed for players who want a firm break rather than a soft reminder.

Requesting Self-Exclusion

Contact support through live chat or email and ask for self-exclusion. Be clear about the length of break you want. Once confirmed, the account is locked and marketing emails stop.

What Happens During the Break

• You cannot log in or deposit while excluded.
• Promotional emails and notifications are switched off.
• Any funds in your account remain available to withdraw following standard verification.

Self-exclusion is not reversed early just because you ask. If you need support beyond a break from one site, Gambling Help Online can point you toward broader options.

Time-Outs Compared With Full Self-Exclusion

Not every player needs a lengthy break, and it helps to understand the difference between a short pause and a longer commitment before you choose one.

A Short Time-Out

A time-out is a brief cooling-off period, often used after a heavy session or a run of losses that felt uncomfortable. It's a way to step back for a set number of days without formally closing the account long-term. Ask live chat for a time-out if you just need to switch off for a bit and reset.

Full Self-Exclusion

Self-exclusion is the stronger option, intended for a genuine break measured in months rather than days. It's worth choosing this if a short pause hasn't been enough, or if you already know a few days off won't change the pattern. Both options are free, and neither affects your ability to withdraw money already sitting in your account.

Setting a Limit on Your Account

1. Log in and open your account settings.
2. Find the responsible gambling or limits section.
3. Choose the type of limit you want: deposit, loss or time.
4. Enter the amount or duration that feels manageable for you.
5. Confirm the change and check the summary shown before saving.
6. Contact live chat if you'd rather have support apply or lower a limit for you.

Limits can be lowered at any time. Increasing a limit or removing it usually involves a short cooling-off period, which gives you a chance to reconsider before the change takes effect.

Practical Budgeting Before You Deposit

The tools above work best when they're backed by a simple budget you've thought through beforehand, rather than a number picked on the spot.

• Decide what you can genuinely afford to lose in a week, treating it the same way you'd treat money spent on any other form of entertainment.
• Set your deposit limit to that figure before you make your first deposit of the week, not after.
• Avoid topping up mid-session to chase a loss; if the limit stops you, that's the tool doing its job.
• Separate gambling funds from money set aside for bills, rent or savings, so a losing session never touches money you need elsewhere.
• Review your spending pattern occasionally through your account history and adjust limits down if the numbers are creeping up.

None of this guarantees a win. Pokies and table games are games of chance, and the house edge means losses are a normal part of play over time. Budgeting is about making sure those losses stay affordable, not about improving your odds.

Age Verification and Account Checks

GetSlots is for players aged 18 and over, and identity verification (KYC) is part of keeping the platform safe for everyone. Before a withdrawal is processed, you'll be asked to confirm your identity with documents such as photo ID and, in some cases, proof of address or a payment method check. This isn't a one-off inconvenience: it's the same check that helps confirm you're of legal age and that the account belongs to you, which also underpins the self-exclusion system working properly. Completing verification early, before you need to withdraw, means fewer delays later and gives you one more point at which age and identity are confirmed.

Supporting a Family Member or Friend

If you're worried about someone else's gambling rather than your own, there are still practical steps worth knowing.

• Raise it as a conversation, not a confrontation: focus on specific changes you've noticed rather than accusations.
• Gambling Help Online supports family members and friends, not just the person gambling, and can talk you through options over the phone.
• Encourage the use of account-level tools like deposit or loss limits rather than trying to police someone's spending yourself.
• Recognise that self-exclusion has to be requested by the account holder; it can't be applied by a third party on someone else's behalf.

Recognising the Warning Signs of Problem Gambling

Problem gambling can develop gradually. Being honest with yourself about these signs is the first step toward using the tools above or reaching out for help.

• Spending more time or money on pokies than you planned.
• Chasing losses by depositing again to try to win it back.
• Hiding play, deposits or losses from family or friends.
• Feeling anxious, irritable or low when you're not playing.
• Borrowing money or skipping bills to keep depositing.
• Neglecting work, study or relationships because of time spent playing.

If any of these sound familiar, that's a signal worth acting on, not something to push aside.

Where to Get Help Locally

Free, confidential support is available around the clock in Australia. You don't need to be in crisis to reach out; a conversation early on can make a real difference.

• Gambling Help Online: call 1800 858 858 or visit gamblinghelponline.org.au for 24/7 confidential support, live chat and counselling referrals.
• Lifeline: call 13 11 14 for crisis support if gambling is affecting your mental health.

GetSlots is intended for players aged 18 and over. If gambling is no longer fun, please pause and use the tools on this page or contact Gambling Help Online for support.

Frequently Asked Questions

How do I set a deposit limit on my GetSlots account?

Open your account settings, go to the responsible gambling section, choose deposit limit, and enter the daily, weekly or monthly amount you want. You can also ask live chat to apply it for you if you'd rather not do it yourself.

Can I remove a limit once I've set it?

Lowering a limit takes effect immediately. Raising or removing one usually involves a short cooling-off period before the change applies, giving you time to reconsider the decision.

What happens to my account balance during self-exclusion?

Your account is locked for login and deposits, but any existing balance remains yours. You can arrange a withdrawal of available funds subject to standard identity verification, even while excluded.

Is self-exclusion permanent or can I choose the length?

You choose the break that suits you when you contact support to request self-exclusion. It is not lifted early on request, so it's worth thinking through the length before you confirm it.

What's the difference between a time-out and self-exclusion?

A time-out is a shorter break, typically a few days, useful for cooling off after a session that felt too heavy. Self-exclusion is a longer, more formal step for players who need a substantial break rather than a short pause.

Do I need to verify my identity before I can use these tools?

No, limits and self-exclusion can be requested at any time regardless of verification status. Identity verification (KYC) is required separately before withdrawals are processed, which is a standard check to confirm your age and identity.

Who can I talk to if I think I have a gambling problem?

Gambling Help Online is free, confidential and available 24/7 on 1800 858 858 or at gamblinghelponline.org.au. They offer counselling, live chat support and referrals independent of any casino operator.

Are these tools free to use?

Yes. Deposit, loss and time limits, reality checks and self-exclusion are all free features built into your account. There's no cost to switch them on, adjust them or ask support for help applying them.